Danisha B. Smith

HQ:ASG-QA

ATTN:510

APO AE, 09898

(832) 482-8747

(974) 3306-4099

DaniSmith03@yahoo.com

 

Professional Summary

 

I have a strong passion for technology as I am highly motivated and innovative.  I have the ability to work efficiently either alone or in a group setting and to communicate in an effective manner.  I am able to complete tasks and projects promptly without supervision.  My life and work experiences have allowed me to build a strong working repertoire and aid in my personal growth and development. I will use my past experiences to share new ideas and redevelop old ones towards technological advancement.

 

                                                         Security Clearance: Secret

 

Work Experience

 

VectrusService Desk Administrator                                            February 2015- Present

·   Provide immediate response to service desk customers in person and via telephone. Including, but not limited to, troubleshooting, information exchange and help with ticket submission and issues.

·   Install, configure, and maintain security software on military computer systems.

·   Provision Emails via Depo and Configure Microsoft Outlook and manage personal folders in all versions of Outlook

·   Repair and maintain desktop and laptop hardware and software.

·   Create, provision, and maintain user accounts in Active Directory

·   Join computers to a domain and network in Active directory

·   Work/resolve tickets and make accurate forwarding decisions.

HostgatorTechnical support technicianJanuary 2014- January 2015

 

·  Troubleshoot and provide technical support for computer and telephone systems, including acquisition, installation, operation, security, maintenance, and networking.

·  Analyze information technology and  telecommunications systems to evaluate current performance, user needs, and proposed enhancements for hosting plans and services

·  Communicate orally and in writing at a level sufficient to provide technical information to non-technical people and to maintain contact with vendors and centralized support groups.

·  Provide personal computer, hardware, and software support.

·  Resolve Windows 2003 XP & Windows 7 issues and perform routine preventive maintenance.

 

Conley Electronics             Office TechnicianSeptember 2013- January 2014

 

·  Map network hard drives, printers, and locally stored .pst files and use Event Viewer to locate and document any reoccurring critical errors

·  Install, troubleshoot, configure, and repair software issues for Windows operating systems (OS) and Microsoft Office 2007 & 2010 applications

·  Configure local PC connections to network printer and troubleshoots other peripheral devices as required by the customer

·  Serve customers by backing-up information shares; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.

·  Provide person to person interaction that involves troubleshooting, information exchange, and help with ticket submission and issues

 

YMCA        Youth Development LeaderJanuary 2012- January 2014

·  Maintain safety,  health, safety of kids over individual groups and cleanliness of environment

·  Problem solving in a fast paced environment

·  Maintain certifications and trainings

·  Coordinate work stations to facilitate development of healthy social skills by providing input toward the development of a well-rounded curriculum, i.e. group time, quiet play, outdoor time, sports and assisting with homework. Includes trips and special events.

·  Assist the Site Coordinator in maintaining the necessary records involving attendance and sign in/out sheets.

·  Maintain good public relations with parents. Maintain a positive disposition, demeanor and attire.

·  Demonstrate flexibility in scheduling for special events and be available to work at other sites when the need arises.

·  Work in harmony and cooperation with the staff, volunteers and members of the YMCA; as well as any partnering organization or school.

 

 

Lakewood ChurchTeacher assistant (Volunteer Work)Aug 2007 – November 2011

·  Maintain safety,  health and safety of kids over individual groups

·  Schedule daily enrichment activities

·  Coordinate work stations to facilitate development of healthy social skills

·  Maintain certifications and trainings

·  Communicate effectively and efficiently with parents

 

 

Education & Credentials

 

·                       CompTia A+

·                       CompTia Security +

·                       MTA Windows OS

·                       CCNA

 

2016-Present Western Governers University

                         BA Network Administration   

 

2008 - 2012                    Oak Ridge High School

High school diploma

 

Tech Skills

 

·   Install and configure Windows XP, Vista, & Windows 7 

·   Configure Windows Firewall 

·   Manage HDD’s by use of primary and extended partitions. 

·   Maintain user and group accounts in Windows Active Directory 

·   Troubleshoot Start up errors through use of Recovery Console, modifying Boot.ini file, and Windows Re(Vista) 

·   Build computers according to customizable, pre-selected specifications, ensuring POST and mechanical operation.

·   Configure VOIP phones in Cisco Call Manager

·   Basic Network configuration and troubleshooting via switch